We collect information in three ways: what you give us directly, what a booking requires, and what your device tells us while you're using a specific feature.
| Category | What it is | Why we have it |
|---|---|---|
| Account info | Email address, and optionally your name, preferred language, and travel interests | To create and run your account |
| Booking details | The name, email, and phone number you enter for a specific reservation — can differ from your account's own | So the business you're booking can identify and reach you |
| Location | Your device's precise location, read on-device only | To sort places by distance and center the map on you — this is never sent to or stored on our servers |
| Reviews & photos | Star rating, review text, and any photo you choose to attach | To publish your review for other travelers |
| Push notification token | A device identifier assigned by Apple or Google | To deliver the notifications you've opted into |
| AI concierge messages | What you type to our in-app travel concierge | To generate a real answer to your question |
Payment information is the one thing we deliberately never collect. Card numbers go straight to Stripe, our payment processor, through their own secure checkout page — they never reach our servers at all. Stripe has its own privacy policy governing that data.
We keep your account data for as long as your account is active. If you delete your account, we permanently delete your favorites, reviews, notifications, and AI conversation history right away.
Bookings, payments, and refunds are the one exception: we keep those records — with your name, email, and phone number removed — even after account deletion, the same way a bank keeps your old statements after you close an account. This is for accounting, dispute handling, and legal recordkeeping, not to keep tabs on you.
TO DO Cabo isn't directed at children, and we don't knowingly collect information from anyone under 13 (or 16, where local law sets a higher age). If you believe a child has given us information, contact us and we'll remove it.
We use industry-standard safeguards — encryption in transit, access controls on who can reach your data — but no method of transmission or storage is ever 100% secure, and we can't guarantee absolute security.
TO DO Cabo serves Los Cabos, Baja California Sur, Mexico. Our service providers may process and store data in the United States, Canada, or elsewhere — by using the app, you understand your information may cross borders to reach them.
If we make a material change, we'll update the effective date above and let you know inside the app.